Overnight Customer Care Center Agent in Minneapolis, MN

Overnight Customer Care Center Agent - ABM - Minneapolis, MN - work from home job



Company: ABM


Job description: Job Description:



Required to perform multiple tasks and be able to move to and from several locations and demonstrate the ability to respond appropriately and immediately to the needs of the customers, operators, and the owners of each facility.



Working Hours and Reporting for Duty



Assigned shift times are subject to change as demands change and short notice may be given.
It is expected that shift and break times for this role are flexible and may be interrupted by business or customer needs. Reasonable accommodations or exchanges of working hours will be approved by immediate management staff.
All staff is required to maintain a neat, clean well-groomed appearance and to adhere to the company dress code policy.
You must start your shift rested and ready to work with your name badge present and visible at all times.
Duties and Expectations



Respond to calls for assistance onsite or via remote access
Monitor SkiData for warnings and initiate corrective actions
Monitor Paystation Banknote containers and cash out as needed
Prepare daily and weekly reports as directed
LPI's - all locations
Communications hub for snow patrol, and emergency action plan
Lost tickets for all SkiData locations
Video patrol for all SkiData locations
Monthly Dynacount FUR reports - all locations
Maintain activity logs
Enter comments for actions taken in Dynacount event log
Repair equipment as needed or contact vendor as needed
Notify Facility Manager of any situations that can not be resolved by Attendant, CC server problems, unable to connect to a facility, etc.
Other duties as assigned
Minimum Requirements for Operations Call Center Attendant



Experience with SkiData equipment
Knowledge of Dynacount Systems
Good mechanical aptitude
Valid drivers license
Basic computer skills
Proficient in Microsoft Office Excel and Word
Excellent English verbal and written communication skills
Self-motivated individual
Strong attention to detail and excellent analytical skills
Physical Demands but not Limited to



Sit for extended periods of time
Stand for extended periods of time
Use hands to write reports and perform needed maintenance.
Hear the “average” customer in an average parking exit lane environment.
Speak and be heard by the “average” customer in the “average” exit lane environment
Climb stairs or run short distances
Lift or move up to 25 pounds
Bending, twisting, walking
Reporting and Documentation



Any situation which is a life threatening emergency should be reported immediately to 911. Anytime you call 911 you should immediately contact our security control center. You may ALWAYS contact our security control center if assistance is needed or required.
If you are unable to reach your supervisor you should try to reach their manager or follow the posted call list.
Report any equipment failures that you addressed and solved or that were reported and addressed by vendor.
Report any observed or suspected violations of company policy
Report any un-safe work practice or un-safe situation that you observe
Report any crime, vandalism or damage you observe
Ability to relay in writing any observed operational difficulties or situations and be able to provide suggestions for solutions.
Accountable for accurate performance of all assigned duties and ability to respond appropriately to changing situations.
About Us: ABM (NYSE: ABM) is one of the world's largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM's comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries - from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit



ABM does not require its team members to be vaccinated for COVID-19, but a small number of worksites may still be subject to COVID-19 vaccination requirements due to applicable law or client requirements. If a worksite has a COVID-19 vaccination requirement, the Company will make exceptions for medical reasons, sincerely held religious belief, or other legally recognized exceptions.



ABM is an EOE (Minority / Female / Veteran / Disability / Gender Identity / Sexual Orientation) and is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.



ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
Overnight Customer Care Center Agent - ABM - Minneapolis, MN - work from home job


Expected salary:


Location: Minneapolis, MN
Overnight Customer Care Center Agent - ABM - Minneapolis, MN - work from home job


Job date: Wed, 30 Aug 2023 07:50:54 GMT


Apply for the job now!
Overnight Customer Care Center Agent - ABM - Minneapolis, MN - work from home job