Account Growth Manager

Job title    Account Growth Manager

Team    Customer Success & Account Management

Reports to    Director, Customer Success

Role Purpose

Account Management focuses on building and maintaining strong relationships with our customers. The primary objective of Account Management is to maximize customer satisfaction, retention, and profitability while identifying opportunities for account expansion.

Success in This Role Looks Like

The Account Growth Manager will be responsible for nurturing our existing customer relationships, identifying opportunities to increase sales through upselling and cross-selling, and expanding the volume of use of our cloud fax platform. This role works closely with key stakeholders to develop and execute account strategies, leveraging their knowledge of the client's business needs and industry trends to achieve sustainable account growth.

Key Responsibilities

Deliverables/Outcomes

Account Development Strategy

• Create and implement account development strategies aligned with Documo's overall growth objectives
• Analyze account data
• Conduct market research
• Identify upselling and cross-selling opportunities

Relationship Building

•  
• Build strong, long-lasting relationships with our customers
• Act as a trusted advisor and main point of contact
• Ensure excellent customer service
• Understand our customers evolving needs, and effectively communicate Documo's value proposition

Revenue Generation

• Drive revenue growth within existing accounts
• Collaborate with the sales team to identify opportunities, negotiate contracts, and expand business through upselling, cross-selling and expanding fax volume
• Secure annual renewals from an assigned book of business
• Perform account analysis to monitor churn rates and performance metrics

Research & Knowledge

• Stay informed about industry trends and market dynamics
• Maintain up to date knowledge of our competitors
• Proactively research and analyze industry developments
• Identify potential opportunities and potential risks

What You Bring

• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• At least 3 years of Account Management, CSM, or inside sales experience
• Proficiency with Salesforce and Jira

Bonus Points For

• Healthcare industry expertise
• Telecom technical knowledge
• Programming knowledge
• Technical experience working with complex customer API integrations