Technical Support Technician I
Posted 2025-09-12
Remote, USA
Full Time
Immediate Start
Description:
Diagnose and resolve basic problems using documented procedures and checklists in the performance of most responsibilities. Enter call data into a tracking system. Escalation of problems to higher level technical support professionals when necessary. Support for Medline customers that order Medline products through Medline.com.Requirements:
Experience with assisting customers with web based ordering. Experience assisting customers using multiple browsers (e.g., Edge, Chrome and others). Excellent customer service and interpersonal skills. Excellent verbal communication skills. Strong competence within a Windows & MS Office environment. Proven experience working within a team environment. Ability to problem solve and investigate issues when provided with minimal information.Benefits:
health insurance life and disability 401(k) contributions paid time off access to the Employee Assistance Program Employee Resource Groups Employee Service Corp
Diagnose and resolve basic problems using documented procedures and checklists in the performance of most responsibilities. Enter call data into a tracking system. Escalation of problems to higher level technical support professionals when necessary. Support for Medline customers that order Medline products through Medline.com.Requirements:
Experience with assisting customers with web based ordering. Experience assisting customers using multiple browsers (e.g., Edge, Chrome and others). Excellent customer service and interpersonal skills. Excellent verbal communication skills. Strong competence within a Windows & MS Office environment. Proven experience working within a team environment. Ability to problem solve and investigate issues when provided with minimal information.Benefits:
health insurance life and disability 401(k) contributions paid time off access to the Employee Assistance Program Employee Resource Groups Employee Service Corp