Account Manager
Posted 2025-09-12
Remote, USA
Full Time
Immediate Start
OVERVIEW
We are seeking a highly motivated and results-driven Account Manager to join our team. The ideal candidate will play a crucial role in driving revenue growth by not only nurturing and expanding relationships with current customers but also managing their ongoing needs and ensuring their satisfaction. This position demands a blend of strategic account management, customer relationship building, and technical support coordination to maximize the value we provide and support our customers effectively.
WHAT YOU'LL BE DOING
- Develop and execute strategies to grow revenue within existing customer accounts
- Identify and pursue opportunities for upselling and cross-selling additional products or services
- Conduct regular business reviews with customers to uncover new needs and growth opportunities
- Build and maintain strong, long-lasting customer relationships
- Understand customers' business objectives and challenges to tailor solutions that address their needs
- Act as a liaison between customers and technical support teams to address and resolve technical issues promptly
- Coordinate with internal technical teams to ensure customers receive timely and effective solutions
- Provide consultative guidance to customers, helping them understand how to strategically utilize Automox products or services to address their specific challenges and achieve their goals.
- Develop and implement account plans to achieve strategic goals and deliver measurable results
- Monitor and report on account performance, including revenue, customer satisfaction, and any challenges faced
- Work cross-functionally with other departments to ensure seamless service delivery and support.
- Ensure high levels of customer satisfaction by delivering exceptional service and support
- Gather and analyze customer feedback to continuously improve service offerings and customer experience
- Address any issues or concerns promptly and effectively to maintain positive customer relationships
WHAT YOU BRING TO THE TABLE
- 1+ years of proven experience in account management, sales, customer success or a customer-facing role, preferably within the SaaS industry
- Strong track record of achieving revenue growth and customer expansion goals
- Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels
- Demonstrated ability to manage moderately complex technical issues and collaborate with technical teams
- Strong problem-solving skills and a proactive approach to addressing customer needs
- Ability to work independently and manage multiple accounts simultaneously
- Proficiency in Salesforce, Gainsight, Gong, and various tech stack