Application Support Administrator
Posted 2025-09-12Company Description
Working at The Adaptavist Group
The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.
We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, monday.com and Aha!
We make change happen. From anywhere.
What we offer you
We offer a very generous holiday (PTO) allowance, trusting you to take vacation time that suits your personal life, alongside flexible working hours that empower you to work when it best fits you and your team. We provide MacBooks to all employees and additional support for fully remote workers to set up their home offices.
Our exceptional Time Away Policy includes 26 weeks of fully paid leave for birthing parents, 13 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS.
Our trusting, flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.
Read our full list of benefits
Job Description
About the role
The Application Support Administrator position will work with customers to help them get the most out of their Atlassian software, including configuring and customising key Atlassian Software applications (Jira, Confluence, Jira Service Management), as well as other Atlassian applications and marketplace software. As part of our clients' partially outsourced teams, this position will assist their businesses acting as a remote administrator on a day to day basis.
This position will be working with customers to respond to requests on a priority basis in a timely fashion to configure their Atlassian software to meet their needs. The role will be directly helping customers automate processes, improve efficiencies and streamline work. The Application Support Administrator will perform as a remote outsourced Atlassian administrator for various clients at the same time.
What you'll be doing
Train in the Atlassian applications and Adaptavist tools, processes, and best practices
Onboard and become familiar with customer application servers
Monitor and respond to customer requests through the Adaptavist Jira service desk
Advise customers on how to best use the Atlassian applications in their business
Create projects, configure permissions, workflows, user management and other solutions at the request of the customers
Work on multiple administrative activities according to agreed upon customer priorities
Communicate with the customer and other team members to understand and deliver configuration solutions
Solve issues and provide best practice recommendations to the customer
Record your work and time
Follow security protocols that the customer may establish
Qualifications
What we're looking for
Awareness of the Atlassian toolset, in particular, Jira and Confluence
Fluent in English, written and spoken
Ability to demonstrate experience in consulting or user support
Demonstrable problem-solving skills
Comfortable working both independently and collaboratively in a virtual face-to-face environment through online tools (e.g. WebEx, Zoom, Slack, Skype, etc.)
Excellent written and verbal communication skills
An ability to think innovatively and creatively
Personable, helpful and professional attitude
A few nice-to-haves
Experience administering the Atlassian toolset, in particular, Jira and Confluence
Experience customising Atlassian software through the use of workflows and add-ons, for example, ScriptRunner
Knowledge of the build process/Software Delivery Life Cycle – Continuous Integration and Delivery
Experience in using GitLab or Sonatype software
Any knowledge of Linux or databases
Additional Information
Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At ScriptRunner, part of TAG, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply, even if you don’t have everything that's listed just yet.
Drop us your application, we’d love to hear from you!
What to expect
We have published some support on Interviewing with us to try to alleviate any pre-interview anxieties, here you’ll find information to help you prepare and ace an interview at TAG.
You can read them here
Equal opportunities for everyone
At The Adaptavist Group, we are committed to promoting a diverse and inclusive community and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us.
Check out our WORK180 page
Check out our Flexa page
We look forward to your application!