Good Lines: Customer service rep needed for fun female owned small business!

Has experience using Gorgias and macros
Maintains customer records by updating account information
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Able to correspond with a polite, empathic, and professional tone and manner
Someone who wants to work with our company long term

Customer Service Representative Qualifications / Skills:
Has experience with Gorgias and using macros
Excellent written and verbal english skills
Organized
Problem solving
Documentation skills
Analyzing information
Positive attitude