Account Manager
Posted 2025-09-12
Remote, USA
Full Time
Immediate Start
Responsibilities:
Renewal Management
- Handle renewals for smaller or straightforward accounts, ensuring timely completion.
- Proactively monitor account health and escalate risks to more senior team members.
Customer Support
- Assist customers with basic troubleshooting related to contract terms or minor platform functionality.
- Provide guidance on routine product navigation, leveraging internal resources and guides when needed.
Process Management
- Keep CRM systems updated with all renewal activities and customer touchpoints.
- Ensure accurate data entry and organization within the CRM for assigned accounts, supporting overall team efficiency.
Learning & Growth
- Develop foundational knowledge of GRIN’s product, including workflows and troubleshooting basics.
- Listening to customer calls to observe best practices in real scenarios.
- Joining Ask The Expert sessions to deepen platform knowledge.
Qualifications:
- 1+ years of experience in a SaaS account management role encompassing renewals
- Salesforce proficiency
- Strong communication and problem-solving skills
- Highly organized and attentive to detail
- Eager to learn product functionality and troubleshooting techniques
- A team player with a positive, service-oriented mindset
- Self-motivated and able to work independently
- Adaptable and capable of thriving in a fast-paced, dynamic environment