Experienced Travel Agent- Remote Late Night/Overnight/Weekends/ Holidays Mandatory
Posted 2025-09-12
Remote, USA
Full Time
Immediate Start
Nights, Overnight, Weekends, and Holidays Mandatory
JOB TITLE: Internal Travel Call Center Agent - Virtual Work From Home
DEPARTMENT: Customer Service
WORKER CATEGORY: Full-Time/Part-time
FLSA STATUS: Non-Exempt
POSITION SUMMARY:
MUST HAVE PRIOR TRAVEL AGENT EXPERIENCE
Internal Travel Agents work to book travel for our employees to book time sensitive travel. Will be trained to work back-up to the call center. Agents are responsible for incoming calls to the reservation center, processing reservations and changes in itinerary, and making alternative transportation arrangements in coordination with flight operations.
This is a virtual position. Must be available on weekends and holidays
JOBS THIS POSITION DIRECTLY SUPERVISES:
This position does not supervise others.
KEY RESPONSIBILITIES
Answer calls and make reservationsWork to stay within travel budgetsManage and resolve travel issuesProvide employees and customers with flight, route, and pricing informationIdentify and escalate priority issuesRespond to emailsMonitor flights, reservationsPOSITION REQUIREMENTS
Knowledge, Skills & Abilities:
Strong interpersonal skills – ability to communicate in a very concise and effective manner with customers and supervisorsGood listener and able to project a calm, steady demeanor in all interactionsStress tolerance and resilienceDetail-oriented and self-motivated; able to work and meet deadlines under minimal supervisionAbility to multi-task in an extremely high-paced environmentAbility to work late evenings, weekends, and other hours as required by the Call Center scheduleAbility to prioritize and execute with a sense of urgency and precisenessAbility to work effectively in a team environment and individuallyAbility to learn, understand and communicate the terms of the company’s Contract of CarriageAbility to become proficient in various software and reservation systems usedExceptional knowledge of geographyQUALIFICATIONS
Education:
High School Diploma or GEDTravel Certifications are a plusMiscellaneous Requirements:
Valid driver’s license and reliable, hard-wired internet serviceAdvanced computer skills, pleasant phone skills, accurate data entry, and typing skillsProficient with Microsoft Office Suite, specifically Outlook, Word, and ExcelKnowledge of customer service principles and practicesAbility to read, write and speak English effectivelyAbility to work within a 24/7 operation, including holidaysAbility to pass a 10-year background check and pre-employment drug screenAt least 18 years of ageAuthorized to work in the U.S. per the Immigration Act of 1986A quiet location, free from interruptions, in which to work; hard-wired internet with speeds capable of running company software and hardwareForeign language is a plusWork Experience:
Two Years of Travel Agent experiencePrefer prior airline reservations system experienceCall center experience is a plusMental Requirements
Level 2 - Ability to execute sound decision-making in a fast-paced environment.Level 1 – Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically.Level 2 – Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.Level 3 – Requires a high level of concentration and a high level of attention intermittently. Generally, the approach to tasks may be consistent. Still, the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention.Physical requirements:
Must have sufficient vision and ability to perform the essential functions of the position safelyMust be able to communicate through verbal, written, and electronic meansMust have physical dexterity sufficient to perform repetitive tasks and motionsMust be able to work extended hours on the phone and computer
Activity Approximate % of Time
Sitting or standing at a desk
95%
Walking/Standing
5%
Degree of Hand-Eye Coordination Required:
Computer
Varies
Phone
Varies
Photocopier, fax machine, scanner
Varies
Approximate percentage of time incumbent spends in “on-the-job” travel, including commuting to regular work locations: less than 5%
Job Types: Full-time, Part-time
Pay: $16.00 per hour
Schedule:
8 hour shiftEvening shiftHolidaysNight shiftOvernight shiftWeekends onlyApplication Question(s):
This position is weekends, holidays, and two other days during the week. Are you able to work each weekend?Experience:
Travel planning: 1 year (Required)Work Location: Remote
JOB TITLE: Internal Travel Call Center Agent - Virtual Work From Home
DEPARTMENT: Customer Service
WORKER CATEGORY: Full-Time/Part-time
FLSA STATUS: Non-Exempt
POSITION SUMMARY:
MUST HAVE PRIOR TRAVEL AGENT EXPERIENCE
Internal Travel Agents work to book travel for our employees to book time sensitive travel. Will be trained to work back-up to the call center. Agents are responsible for incoming calls to the reservation center, processing reservations and changes in itinerary, and making alternative transportation arrangements in coordination with flight operations.
This is a virtual position. Must be available on weekends and holidays
JOBS THIS POSITION DIRECTLY SUPERVISES:
This position does not supervise others.
KEY RESPONSIBILITIES
Answer calls and make reservationsWork to stay within travel budgetsManage and resolve travel issuesProvide employees and customers with flight, route, and pricing informationIdentify and escalate priority issuesRespond to emailsMonitor flights, reservationsPOSITION REQUIREMENTS
Knowledge, Skills & Abilities:
Strong interpersonal skills – ability to communicate in a very concise and effective manner with customers and supervisorsGood listener and able to project a calm, steady demeanor in all interactionsStress tolerance and resilienceDetail-oriented and self-motivated; able to work and meet deadlines under minimal supervisionAbility to multi-task in an extremely high-paced environmentAbility to work late evenings, weekends, and other hours as required by the Call Center scheduleAbility to prioritize and execute with a sense of urgency and precisenessAbility to work effectively in a team environment and individuallyAbility to learn, understand and communicate the terms of the company’s Contract of CarriageAbility to become proficient in various software and reservation systems usedExceptional knowledge of geographyQUALIFICATIONS
Education:
High School Diploma or GEDTravel Certifications are a plusMiscellaneous Requirements:
Valid driver’s license and reliable, hard-wired internet serviceAdvanced computer skills, pleasant phone skills, accurate data entry, and typing skillsProficient with Microsoft Office Suite, specifically Outlook, Word, and ExcelKnowledge of customer service principles and practicesAbility to read, write and speak English effectivelyAbility to work within a 24/7 operation, including holidaysAbility to pass a 10-year background check and pre-employment drug screenAt least 18 years of ageAuthorized to work in the U.S. per the Immigration Act of 1986A quiet location, free from interruptions, in which to work; hard-wired internet with speeds capable of running company software and hardwareForeign language is a plusWork Experience:
Two Years of Travel Agent experiencePrefer prior airline reservations system experienceCall center experience is a plusMental Requirements
Level 2 - Ability to execute sound decision-making in a fast-paced environment.Level 1 – Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically.Level 2 – Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.Level 3 – Requires a high level of concentration and a high level of attention intermittently. Generally, the approach to tasks may be consistent. Still, the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention.Physical requirements:
Must have sufficient vision and ability to perform the essential functions of the position safelyMust be able to communicate through verbal, written, and electronic meansMust have physical dexterity sufficient to perform repetitive tasks and motionsMust be able to work extended hours on the phone and computer
Activity Approximate % of Time
Sitting or standing at a desk
95%
Walking/Standing
5%
Degree of Hand-Eye Coordination Required:
Computer
Varies
Phone
Varies
Photocopier, fax machine, scanner
Varies
Approximate percentage of time incumbent spends in “on-the-job” travel, including commuting to regular work locations: less than 5%
Job Types: Full-time, Part-time
Pay: $16.00 per hour
Schedule:
8 hour shiftEvening shiftHolidaysNight shiftOvernight shiftWeekends onlyApplication Question(s):
This position is weekends, holidays, and two other days during the week. Are you able to work each weekend?Experience:
Travel planning: 1 year (Required)Work Location: Remote