AI Agent Ops Specialist - Remote

Company Description

YUPRO Placement is the nation’s leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.

Job Description

About this Position
Join a fast-paced, innovative team and help shape the future of AI-powered customer support. In this role, you will work on optimizing and maintaining AI tools such as chatbots, voice bots, and agent-assist technologies to improve customer experience. If you enjoy blending strategy with hands-on technical work, this position offers the opportunity to directly impact the way customers interact with cutting-edge AI systems.

Job Responsibilities

• Maintain and enhance AI agent workflows to improve accuracy, containment, and customer satisfaction.

• Investigate, test, and update AI experiences using platform data and tools.

• Collaborate with content, operations, and engineering teams for timely updates.

• Partner with QA to identify trends and prioritize optimizations.

• Troubleshoot system errors or broken intents and coordinate fixes with vendor and engineering teams.

Qualifications

Job Skills/Requirements

• 2–3 years of experience in customer service operations, AI-driven support, or support content strategy.

• Knowledge of trending AI technologies and their applications in customer service.

• Strong analytical skills with the ability to turn data into actionable recommendations.

• Excellent communication skills and ability to work across cross-functional teams.

• Self-starter comfortable in a fast-paced, evolving environment.

Additional Information

• Remote role with minimal travel

• Contract position with potential for extension or full-time conversion 

• Opportunity to work with innovative AI technologies and contribute to high-impact projects.

• Schedule: Monday–Friday, 8:30 AM – 4:30 PM ET

Additional Information

Pay Range
$30–$35/hour