Quality Review and Audit Lead Analyst - Operations Testing Center of Excellence
Posted 2025-09-12
Remote, USA
Full Time
Immediate Start
We're searching for a qualified Quality Review And Audit Lead Analyst - Operations Testing Center Of Excellence! This role is located at our Remote facility. This position requires a strong and diverse skillset in relevant areas to drive success. You can expect a salary of a competitive salary for this role, plus comprehensive benefits.
Description:
• Lead and influence by example within the Operations Testing COE Team.
• Support the Operations Testing Team by testing client benefits and ensuring correct setup.
• Partner with Ops Testing leadership to enhance process improvement and technical skills.
• Develop test plans and perform verification/quality assurance.
• Track and report progress to leadership on deadlines.
• Lead initiatives for best practices and knowledge management strategies.
• Assist in building a standard training and certification model.
Requirements:
• 2+ years Coaching and Training experience preferred.
• 2+ years Quality experience preferred.
• Client-facing role or experience with direct client interaction is preferred.
• Strong data management and technical skills.
• Strong Analytical thinking with advanced troubleshooting and problem-solving skills.
• Ability to prioritize, manage workload, and successfully meet project and tight client deadlines.
• Ability to demonstrate initiative and independent thinking.
• Ability to think strategically while solving tactical challenges.
• Ability to adapt to a dynamic and fast-paced work environment and make independent decisions.
• Strong customer service focus.
• Strong ability to work with other departments/ teams to resolve issues.
• KCS Advisor or Mentor licensure preferred.
• Proven success in motivating and developing others.
• Ability to learn and adapt quickly.
• Strong verbal/written communication skills with the ability to navigate, communicate, and present in a matrixed or client-facing environment.
• Proficiency in Microsoft Office Tools (Outlook, Word, PowerPoint, Excel, OneNote) and WebEx Tools.
• Willingness to work a flexible schedule.
Benefits:
• Comprehensive range of health-related benefits including medical, vision, and dental.
• Well-being and behavioral health programs.
• 401(k) with company match.
• Company paid life insurance.
• Tuition reimbursement.
• Minimum of 18 days of paid time off per year.
• Paid holidays. Apply Job!
We Encourage You to Apply!Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
Description:
• Lead and influence by example within the Operations Testing COE Team.
• Support the Operations Testing Team by testing client benefits and ensuring correct setup.
• Partner with Ops Testing leadership to enhance process improvement and technical skills.
• Develop test plans and perform verification/quality assurance.
• Track and report progress to leadership on deadlines.
• Lead initiatives for best practices and knowledge management strategies.
• Assist in building a standard training and certification model.
Requirements:
• 2+ years Coaching and Training experience preferred.
• 2+ years Quality experience preferred.
• Client-facing role or experience with direct client interaction is preferred.
• Strong data management and technical skills.
• Strong Analytical thinking with advanced troubleshooting and problem-solving skills.
• Ability to prioritize, manage workload, and successfully meet project and tight client deadlines.
• Ability to demonstrate initiative and independent thinking.
• Ability to think strategically while solving tactical challenges.
• Ability to adapt to a dynamic and fast-paced work environment and make independent decisions.
• Strong customer service focus.
• Strong ability to work with other departments/ teams to resolve issues.
• KCS Advisor or Mentor licensure preferred.
• Proven success in motivating and developing others.
• Ability to learn and adapt quickly.
• Strong verbal/written communication skills with the ability to navigate, communicate, and present in a matrixed or client-facing environment.
• Proficiency in Microsoft Office Tools (Outlook, Word, PowerPoint, Excel, OneNote) and WebEx Tools.
• Willingness to work a flexible schedule.
Benefits:
• Comprehensive range of health-related benefits including medical, vision, and dental.
• Well-being and behavioral health programs.
• 401(k) with company match.
• Company paid life insurance.
• Tuition reimbursement.
• Minimum of 18 days of paid time off per year.
• Paid holidays. Apply Job!
We Encourage You to Apply!Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.