Contract Remote Client Accounts Administrator
Posted 2025-09-12
Remote, USA
Full Time
Immediate Start
Be a part of something bigger. We're looking for a Contract Remote Client Accounts Administrator! This position offers a hybrid work model, combining remote work with time in our Remote office. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a competitive compensation package, with a salary of a competitive salary.
Our client is a leading global business law firm looking for a collaborative, results-oriented individual who enjoys working in a fast-paced environment and has exceptional problem-solving skills. Naviga has been engaged to identify a Contract Client Accounts Administrator to join their team.
Title: Contract Client Accounts Administrator
Location: Remote, AZ, CA, DC, DE, FL, GA, IL, MA, MD, MN, NJ, NY, PA, TX, VA, WA
Hours: 9 am -5:30 pm EST
Key Notes/Company Details:
• Headquartered in both Chicago, IL and London, England.
• Multi-Billion Dollar Business, Employing over 3600 Lawyers
• Culture includes individuals of high standards, providing support and collaboration throughout the business
• Work with a reputable global firm known for its excellence in professional services.
• Temporary position with potential for growth and advancement within the firm.
Responsibilities:
• Connect with stakeholders to understand business needs, develop and implement best practices for billing management functions
• Continually drive results through innovation and thought leadership
• Lead a team of billing specialists, ensuring overall alignment with the firms billing practices, policies and procedures
• Be responsible for providing daily supervision, support and guidance to direct reports
• Ensure work assignments are completed in a timely manner and meet the expectations of internal and external clients
• Meet regularly with individual direct reports, provide coaching and training to the team, recognize areas for professional development, complete performance reviews, and conduct the annual review with the employee
• Provide training to ensure that billing processes and policies are applied consistently across the department and onboard new team members
• Provide training and guidance on billing processes and procedures, along with securing other training as needed to ensure success
• Interact with clients, attorneys, and business professionals and act as a point of escalation
• Research and resolve billing issues, including account analysis, and assists attorneys and the billing team with processing and collecting invoices in a timely manner
• Escalate unresolved billing issues to senior management for timely resolution as needed
• Continually track team metrics to ensure the team is meeting service level requirements, analyze service level issues, and implement solutions expeditiously
• Analyze the need for additional metrics to continuously drive exceptional client service levels
• Create and maintain complex monthly reporting, as well as review data for accuracy prior to submitting
• Determine if additional reporting is needed to drive exceptional client support
• Participate and support project management initiatives, as well as lead and manage projects to include project planning, development, and execution
• Meet regularly with assigned team members and prepare agendas and capture/tracks important discussion items
• Track and resolve tickets assigned by the Accounting Service Desk on a daily basis
Requirements:
• 5 years experience successfully managing high volume billing portfolios in a law or professional services firm
• Experience as a team lead (preferred)
• Expert experience and knowledge with the following:
• Client Accounts (to include domestic, global and e-Billing)
• Direct Billing
• Experience with Quality Assurance and strong understanding of pricing arrangements
• Experience with strong computer skills including advanced proficiency of Excel, as well as accounting systems such as Aderant
• Requires proficiency in e-billing applications such as Bill Blast or e-Billing Hub.
• Must be team-oriented and have the ability to work effectively and collaboratively in a fast-paced environment which may require long hours to meet workload needs
• Must have strong attention to detail
• Ability to troubleshoot and resolve complex problems
• Must have proven analytical skills
• Must exercise sound judgment and have decision-making skills
• Strong communication and interpersonal skills required to interact with business professionals and timekeepers
• Ability to work independently and is able to take direction well
• Ability to lead and manage a diverse team and provide training and guidance to ensure consistent application of billing procedures across the team
Education:
• High School Diploma required, Bachelors Degree in Finance, Accounting or similar field preferred Apply Job!
Ready for an Easy Start?This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!
Our client is a leading global business law firm looking for a collaborative, results-oriented individual who enjoys working in a fast-paced environment and has exceptional problem-solving skills. Naviga has been engaged to identify a Contract Client Accounts Administrator to join their team.
Title: Contract Client Accounts Administrator
Location: Remote, AZ, CA, DC, DE, FL, GA, IL, MA, MD, MN, NJ, NY, PA, TX, VA, WA
Hours: 9 am -5:30 pm EST
Key Notes/Company Details:
• Headquartered in both Chicago, IL and London, England.
• Multi-Billion Dollar Business, Employing over 3600 Lawyers
• Culture includes individuals of high standards, providing support and collaboration throughout the business
• Work with a reputable global firm known for its excellence in professional services.
• Temporary position with potential for growth and advancement within the firm.
Responsibilities:
• Connect with stakeholders to understand business needs, develop and implement best practices for billing management functions
• Continually drive results through innovation and thought leadership
• Lead a team of billing specialists, ensuring overall alignment with the firms billing practices, policies and procedures
• Be responsible for providing daily supervision, support and guidance to direct reports
• Ensure work assignments are completed in a timely manner and meet the expectations of internal and external clients
• Meet regularly with individual direct reports, provide coaching and training to the team, recognize areas for professional development, complete performance reviews, and conduct the annual review with the employee
• Provide training to ensure that billing processes and policies are applied consistently across the department and onboard new team members
• Provide training and guidance on billing processes and procedures, along with securing other training as needed to ensure success
• Interact with clients, attorneys, and business professionals and act as a point of escalation
• Research and resolve billing issues, including account analysis, and assists attorneys and the billing team with processing and collecting invoices in a timely manner
• Escalate unresolved billing issues to senior management for timely resolution as needed
• Continually track team metrics to ensure the team is meeting service level requirements, analyze service level issues, and implement solutions expeditiously
• Analyze the need for additional metrics to continuously drive exceptional client service levels
• Create and maintain complex monthly reporting, as well as review data for accuracy prior to submitting
• Determine if additional reporting is needed to drive exceptional client support
• Participate and support project management initiatives, as well as lead and manage projects to include project planning, development, and execution
• Meet regularly with assigned team members and prepare agendas and capture/tracks important discussion items
• Track and resolve tickets assigned by the Accounting Service Desk on a daily basis
Requirements:
• 5 years experience successfully managing high volume billing portfolios in a law or professional services firm
• Experience as a team lead (preferred)
• Expert experience and knowledge with the following:
• Client Accounts (to include domestic, global and e-Billing)
• Direct Billing
• Experience with Quality Assurance and strong understanding of pricing arrangements
• Experience with strong computer skills including advanced proficiency of Excel, as well as accounting systems such as Aderant
• Requires proficiency in e-billing applications such as Bill Blast or e-Billing Hub.
• Must be team-oriented and have the ability to work effectively and collaboratively in a fast-paced environment which may require long hours to meet workload needs
• Must have strong attention to detail
• Ability to troubleshoot and resolve complex problems
• Must have proven analytical skills
• Must exercise sound judgment and have decision-making skills
• Strong communication and interpersonal skills required to interact with business professionals and timekeepers
• Ability to work independently and is able to take direction well
• Ability to lead and manage a diverse team and provide training and guidance to ensure consistent application of billing procedures across the team
Education:
• High School Diploma required, Bachelors Degree in Finance, Accounting or similar field preferred Apply Job!
Ready for an Easy Start?This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!