Account Relations Manager II

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

• Communicates to vendors to ensure member or provider satisfaction and performance
• Assesses key performance data to monitor and measure productivity of specific programs and program compliance
• Builds reports to leverage key performance data for metrics and to identify areas of process improvements for vendors
• Acts as a liaison between internal departments and vendors to handle escalations (e.g., claims), as appropriate
• Represents the company/department in facilitating new business/process implementations from initial launch through day-to-day interactions as needed
• Seeks out new business opportunities with vendors to create collaborative relationships that support compliance with standards and requirements
• Performs root cause analyses with vendors to identify business issues or problems to ensure member or providers satisfaction
• Acts as a liaison to workforce management and the training team to schedule and support vendor training on latest products/services
• Works directly with vendors on training, planned maintenance, and other services to educate and provide updates on products/services to member or providers
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience: Requires a Bachelor's degree and 2 – 4 years of related experience. Experience with CRM platform and Medicare experience highly preferred. Previous supervisory or team leadership experience is highly preferred.

Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act