Part Time Member Support Assistant
Posted 2025-09-12
Remote, USA
Part Time
Immediate Start
About NCSA College Recruiting
NCSA College Recruiting is the world largest college recruiting platform, providing student-athletes content, tools, coaching and access to a network of 40,000 college coaches across 37 sports. NCSA is an online experience of IMG Academy, the world’s leading sports education brand and one of the Best and Brightest Companies to Work For in the Nation in 2024 and Top Remote Places to Work in 2024. IMG Academy provides a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. Additional on-campus and online experiences include:
Boarding school and camps, via a state-of-the-art campus in Bradenton, Fla.
Online coaching via IMG Academy+, with a focus on personal development through the lens of sport and performance
Position Summary:
A Part Time Member Support Assistant will provide customer support in all aspects of maintaining memberships of NCSA student-athletes. The Member Support Assistant will provide daily inbound and outbound communication with student-athletes and their families throughout the recruiting process and provide sport-specific recruiting advice.
Position Responsibilities:
Primary responsibility will be assisting in the onboarding of new NCSA members through outbound calls to welcome and orient the student-athlete and family to their membership.
Assist with managing all forms of inbound contact (phone calls, emails, texts) from members of the NCSA network
Two to three hours of phone interaction with NCSA members per day
Two to three hours of email interaction with NCSA members per day
Coach NCSA student-athletes/families as needed
Answer questions regarding recruiting related questions
Help student-athletes/families understand the steps they need to take to maximize their recruiting potential and their membership at NCSA
Provide a world class customer service experience to any and all NCSA clients
Other responsibilities as assigned
Knowledge, Skills and Abilities:
World class customer service skills
Organized and detail oriented
Strong work ethic with team player mentality
Professional, friendly phone demeanor
Excellent conversational skills
Proficiency with Microsoft Word, Excel and Outlook
Excellent writing skills
Passionate about college athletics
Goal oriented with a desire to succeed
Weeknight and weekend availability required, 25-29 hours per week
Schedule: 2pm-8pm M-Th CST; 5 Weekend Hours
Preferred Skills:
Prior experience in sports, either as an athlete or coach at high school or higher level
Bilingual
Background Requirements:
Requires a background check upon offer
Benefits:
As a full-time member of our team, you will enjoy a comprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part-time roles.
Comprehensive Medical, Dental and Vision
Flexible Spending Account and Health Savings Account options
401k with an Employer Match
Short Term and Long Term Disability
Group and Supplemental Life & AD&D
Gym Discount Program
Pet Insurance
Wellbeing Program
and more!
Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Get to know us better:
www.ncsasports.org
www.ncsasports.org/careers
NCSA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
NCSA College Recruiting is the world largest college recruiting platform, providing student-athletes content, tools, coaching and access to a network of 40,000 college coaches across 37 sports. NCSA is an online experience of IMG Academy, the world’s leading sports education brand and one of the Best and Brightest Companies to Work For in the Nation in 2024 and Top Remote Places to Work in 2024. IMG Academy provides a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. Additional on-campus and online experiences include:
Boarding school and camps, via a state-of-the-art campus in Bradenton, Fla.
Online coaching via IMG Academy+, with a focus on personal development through the lens of sport and performance
Position Summary:
A Part Time Member Support Assistant will provide customer support in all aspects of maintaining memberships of NCSA student-athletes. The Member Support Assistant will provide daily inbound and outbound communication with student-athletes and their families throughout the recruiting process and provide sport-specific recruiting advice.
Position Responsibilities:
Primary responsibility will be assisting in the onboarding of new NCSA members through outbound calls to welcome and orient the student-athlete and family to their membership.
Assist with managing all forms of inbound contact (phone calls, emails, texts) from members of the NCSA network
Two to three hours of phone interaction with NCSA members per day
Two to three hours of email interaction with NCSA members per day
Coach NCSA student-athletes/families as needed
Answer questions regarding recruiting related questions
Help student-athletes/families understand the steps they need to take to maximize their recruiting potential and their membership at NCSA
Provide a world class customer service experience to any and all NCSA clients
Other responsibilities as assigned
Knowledge, Skills and Abilities:
World class customer service skills
Organized and detail oriented
Strong work ethic with team player mentality
Professional, friendly phone demeanor
Excellent conversational skills
Proficiency with Microsoft Word, Excel and Outlook
Excellent writing skills
Passionate about college athletics
Goal oriented with a desire to succeed
Weeknight and weekend availability required, 25-29 hours per week
Schedule: 2pm-8pm M-Th CST; 5 Weekend Hours
Preferred Skills:
Prior experience in sports, either as an athlete or coach at high school or higher level
Bilingual
Background Requirements:
Requires a background check upon offer
Benefits:
As a full-time member of our team, you will enjoy a comprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part-time roles.
Comprehensive Medical, Dental and Vision
Flexible Spending Account and Health Savings Account options
401k with an Employer Match
Short Term and Long Term Disability
Group and Supplemental Life & AD&D
Gym Discount Program
Pet Insurance
Wellbeing Program
and more!
Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Get to know us better:
www.ncsasports.org
www.ncsasports.org/careers
NCSA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.