Bilingual Web Support Agent – 100% remote, Monday to Friday, 11 AM to 8 PM

WHO WE ARE 🌟

SSTenligne.com, a division of SPI Health and Safety, is the largest online training center for occupational health and safety in Quebec.

Experiencing strong growth, we support over 15,000 businesses and 500,000 users through our LMS platform. We also develop customized solutions to meet the specific needs of our clients.

Our culture is built on collaboration, respect for individual strengths, and a commitment to quality work. Our employees are key partners in our success.

OUR OFFER 🤝

Work for an organization with a meaningful mission, a corporate culture that is engaging and innovative, and an excellent work ethic in a highly competitive industry. 🏅
 

• Group RRSP (matched by the employer);
• Flexible group insurance plan;
• Summer hours throughtout the year;
• Dare to Dream program which consists of making an employee's dream come true;
• Access to a gym on the worksite;
• Reimbursement for physical activity;
• Employee discount on all our products;
• Scholarship for employee’s and their kids;
• Access to a telehealth program (100% provided by the company);
• Program offering support to employees in need (SPI Connection Committee);
• Employee Assistance Program (EAP) gives you access to professional advice in all health matters;
• Volunteer program (time paid for a cause that matters to you);
• Referral program with a $1000 bonus;
• Continuous training and career opportunities;
• A stimulating work environment filled with exciting challenges;
• And the possibility of working in an environment where YOU matter!

YOUR CHALLENGES  

The Web Support Agent plays a key role in supporting users of our online training platform. They serve as the first point of contact to address client needs, resolve technical and functional issues, and ensure an exceptional customer experience.

YOUR RESPONSABILITIES

• Respond efficiently to customer inquiries via phone, email, or support tickets related to the use of our online learning platforms;
• Interpret customer needs and requirements to offer appropriate solutions using our digital tools and services;
• Provide practical advice, guidance, and training to users experiencing difficulties;
• Promote our products and services to clients and partners by identifying cross-selling or upselling opportunities, and forward relevant leads to the appropriate teams;
• Ensure professional, clear, and empathetic communication—both written and verbal—in French and English;
• Accurately document all client interactions in our ticketing system to ensure optimal follow-up;
• Escalate complex requests to the appropriate resources when necessary;
• Actively collaborate in the development, implementation, training, and maintenance of the company’s systems, software, and platforms;
• Participate in the creation and updating of internal documentation and user guides for clients;
• Develop and maintain testing tools to ensure the quality and proper functioning of the platforms used;
• Contribute to the continuous improvement of support processes and internal tools in collaboration with technical and educational teams.

WHAT WE ARE LOOKING FOR 

• Excellent analytical, diagnostic, and problem-solving skills in a technological environment;
• Ability to thrive in a constantly evolving environment, manage priorities, and handle multiple tasks simultaneously;
• Proficiency in Windows environments, Microsoft Office (Word, Excel), and web browsers (Google Chrome, Internet Explorer);
• Excellent verbal and written communication skills in both French and English.

Every day, our values ✨guide our conduct to live in a respectful, honest, transparent and fair workplace. Choose to make a difference!  

You want to work for a growing organization with a meaningful mission and excellent work ethic? We want to know you! 🚀

 

SPI Health and Safety is an equal opportunity employer⚖️and is committed to treating all people in a way that allows them to maintain their dignity and independence.

To be eligible for this position, you must legally be permitted to work in Canada, without any additional sponsorship support from SPI Heath and Safety.

We encourage you to apply even if your experience does not perfectly match this job posting, as you may be the right candidate for this role or others.

A background check is mandatory for all external candidates.🔍