Supervisor Flight Attendants OAK
Posted 2025-09-12
Remote, USA
Full Time
Immediate Start
Department:
Inflight
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Job Summary
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Supervisor Flight Attendants invest in the future of Southwest’s People in their support and evaluation of Southwest’s Flight Attendants, focusing on the Oakland (OAK) Inflight Base. This role will be responsible for evaluating and documenting Flight Attendant job performance, enforcing work rules and Company policy, and ensuring Flight Attendants’ professional standards are met. This role will also serve as the main point of contact for Flight Attendants for their assigned station to support and answer questions directly related to the Flight Attendant role. The Supervisor Flight Attendants is excited to bring their unique background to the Inflight Team, where they’ll have the opportunity to drive the future of Southwest.
Additional details:
U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Model the Southwest WayGuide and lead Team Members using SWA talent management practices to coach, develop, and engage EmployeesAdhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environmentInvest in Leadership and self-growth through participating in continuous learning and development
ResponsibilitiesProvide Leadership, direction, and mentoring to Inflight base employeesCoach and counsel Flight Attendants which may include dealing with behavior, performance, and appearance issuesMaintain a working knowledge of the F/A Manual, Work & Conduct Rules, and Collective Bargaining AgreementAttend all required Leadership annual training (i.e., Recurrent Training, Drug and Alcohol training, and any other training set by the Company or Leader)Ensure compliance with all work rules and regulationsEnsure Flight Attendant recognition and awards programs are in place and follow up with anniversaries, external commendation letters, LUV reports, Kicktails, On The Spot, and all other special recognition awardsConduct i360/Flight Attendant Boarding Performance assessments (some require late night travel), and visits to liaison with Leaders and Employees in assigned Southwest served citiesQualify and maintain all the active requirements of a Southwest Airlines Flight AttendantResponsible for the data entry of Flight Attendant personal filesMay perform other job duties as directed by Employee's Leaders
Knowledge, Skills and AbilitiesKnowledge of the principles and processes for providing Customer and personal services which may include conducting Customer needs assessment, meeting quality standards for services, and evaluating Customer SatisfactionKnowledge of administrative and clerical procedures and systems such as processing words, managing files and records, stenography and transcription, designing forms, and other office procedures and terminologyKnowledge of the business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resourcesKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammarSkilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problemsSkilled in understanding the implications of new information for both current and future problem-solving and decision-makingAbility to apply general rules to specific problems to produce answers that make senseAbility to shift back and forth between two or more activities or sources of informationEducationRequired: High School Diploma or GED
ExperienceFully functioning, broad knowledge in:Directly or indirectly leading teams or individualsReading and interpreting Collective Bargaining Agreements and enforcing work rulesAirline operations
Licensing/CertificationRequired: Must have or be able to gain and maintain Inflight Crew Qualification (SWA Flight Attendant Certification)Must meet all regulatory criteria to obtain and maintain a CREW badge designation; this position requires successful and continuous enrollment in Rap Back.
Physical AbilitiesAbility to perform work duties from [limited space work station/desk/office area] for extended periods of timeAbility to communicate and interact with others in the English language to meet the demands of the jobAbility to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other QualificationsMust maintain a well-groomed appearance per Company appearance standards as described in established guidelinesMust be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986Must be at least 18 years of ageMust be able to comply with Company attendance standards as described in established guidelines
Pay & Benefits:
Competitive market salary from $82,800 per year to $92,000 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***Competitive health insurance for you and your eligible dependents (including pets)Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.Explore more Benefits you’ll love: https://careers.southwestair.com/benefits*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits.
***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
Job Posting End Date
12/04/2024
Inflight
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Job Summary
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Supervisor Flight Attendants invest in the future of Southwest’s People in their support and evaluation of Southwest’s Flight Attendants, focusing on the Oakland (OAK) Inflight Base. This role will be responsible for evaluating and documenting Flight Attendant job performance, enforcing work rules and Company policy, and ensuring Flight Attendants’ professional standards are met. This role will also serve as the main point of contact for Flight Attendants for their assigned station to support and answer questions directly related to the Flight Attendant role. The Supervisor Flight Attendants is excited to bring their unique background to the Inflight Team, where they’ll have the opportunity to drive the future of Southwest.
Additional details:
U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Model the Southwest WayGuide and lead Team Members using SWA talent management practices to coach, develop, and engage EmployeesAdhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environmentInvest in Leadership and self-growth through participating in continuous learning and development
ResponsibilitiesProvide Leadership, direction, and mentoring to Inflight base employeesCoach and counsel Flight Attendants which may include dealing with behavior, performance, and appearance issuesMaintain a working knowledge of the F/A Manual, Work & Conduct Rules, and Collective Bargaining AgreementAttend all required Leadership annual training (i.e., Recurrent Training, Drug and Alcohol training, and any other training set by the Company or Leader)Ensure compliance with all work rules and regulationsEnsure Flight Attendant recognition and awards programs are in place and follow up with anniversaries, external commendation letters, LUV reports, Kicktails, On The Spot, and all other special recognition awardsConduct i360/Flight Attendant Boarding Performance assessments (some require late night travel), and visits to liaison with Leaders and Employees in assigned Southwest served citiesQualify and maintain all the active requirements of a Southwest Airlines Flight AttendantResponsible for the data entry of Flight Attendant personal filesMay perform other job duties as directed by Employee's Leaders
Knowledge, Skills and AbilitiesKnowledge of the principles and processes for providing Customer and personal services which may include conducting Customer needs assessment, meeting quality standards for services, and evaluating Customer SatisfactionKnowledge of administrative and clerical procedures and systems such as processing words, managing files and records, stenography and transcription, designing forms, and other office procedures and terminologyKnowledge of the business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resourcesKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammarSkilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problemsSkilled in understanding the implications of new information for both current and future problem-solving and decision-makingAbility to apply general rules to specific problems to produce answers that make senseAbility to shift back and forth between two or more activities or sources of informationEducationRequired: High School Diploma or GED
ExperienceFully functioning, broad knowledge in:Directly or indirectly leading teams or individualsReading and interpreting Collective Bargaining Agreements and enforcing work rulesAirline operations
Licensing/CertificationRequired: Must have or be able to gain and maintain Inflight Crew Qualification (SWA Flight Attendant Certification)Must meet all regulatory criteria to obtain and maintain a CREW badge designation; this position requires successful and continuous enrollment in Rap Back.
Physical AbilitiesAbility to perform work duties from [limited space work station/desk/office area] for extended periods of timeAbility to communicate and interact with others in the English language to meet the demands of the jobAbility to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other QualificationsMust maintain a well-groomed appearance per Company appearance standards as described in established guidelinesMust be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986Must be at least 18 years of ageMust be able to comply with Company attendance standards as described in established guidelines
Pay & Benefits:
Competitive market salary from $82,800 per year to $92,000 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***Competitive health insurance for you and your eligible dependents (including pets)Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.Explore more Benefits you’ll love: https://careers.southwestair.com/benefits*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits.
***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
Job Posting End Date
12/04/2024