Account Manager

Role Purpose: 

Account Managers ensure customers maximize the value of using Jumio’s ID Verification products – helping them to eliminate identity fraud and onboard customers quickly and securely. There is also a commercial emphasis on achieving revenue growth within existing accounts by finding new areas and use cases for our range of market-leading products.   

Role Value: 

Account Managers are responsible for over 75% of Jumio’s revenue and 100% of our customers. Balancing customer satisfaction and commercial objectives mean this is a crucial position that directly impacts our customers, revenue, and EBITDA growth. 

Example Responsibilities:

• Leading the overall long-term strategy and relationships across the assigned account portfolio.
• Achieving financial targets and growth across a range of accounts of different size and industry. 
• Work with their manager to define account strategies and identify opportunities to drive business expansion
• Interact with clients to ensure customer satisfaction by taking a consultative approach
• Develop and execute against account plan, meet and exceed targets
• Articulate compelling value propositions about Jumio’s services
• Work cross functionally with Solution Engineering, Marketing and Finance to maximize account growth
• Draft and present business reports
• Provide insight and feedback to Product and Marketing teams that help to continually enhance our products, features and the value we deliver to customers. 

Experience and Qualifications: 

• Positive attitude, team oriented and self-starter who can work alone and in a collaborative manner to achieve account plan and contribute to the goals of the organization
• Proven account management experience within a commercial account management role (outbound) 
• Proven track record of meeting and exceeding revenue and growth targets
• Experience with Salesforce
• Excellent communication skills, both written and verbal
• Professional, ambitious, determined and results oriented mind set
• Experience in FSI and gaming markets for Security and Compliance is preferred