Customer Support Consultant
Posted 2025-09-12
Remote, USA
Full Time
Immediate Start
Description:
Act as the liaison between customers and IDEXX laboratories Answer customer questions and resolve issues effectively Provide and clarify lab test results Coordinate follow-up tests on samples and help coordinate pickup and delivery of samplesRequirements:
Highly motivated and goal-oriented Strong collaborator Proven track record of providing extraordinary customer service Experienced in a technically related field, veterinary practice, laboratory setting, and/or contact center environment Strong computer and technical skills Master problem solver with fine attention to detail Strong organizational skills in a multi-tasking environment Ability to learn quickly and apply skills to a variety of customer interactions Superb listening and communication (verbal and written) skills Strong interpersonal skills with the ability to establish rapport quicklyBenefits:
Act as the liaison between customers and IDEXX laboratories Answer customer questions and resolve issues effectively Provide and clarify lab test results Coordinate follow-up tests on samples and help coordinate pickup and delivery of samplesRequirements:
Highly motivated and goal-oriented Strong collaborator Proven track record of providing extraordinary customer service Experienced in a technically related field, veterinary practice, laboratory setting, and/or contact center environment Strong computer and technical skills Master problem solver with fine attention to detail Strong organizational skills in a multi-tasking environment Ability to learn quickly and apply skills to a variety of customer interactions Superb listening and communication (verbal and written) skills Strong interpersonal skills with the ability to establish rapport quicklyBenefits: