Technical Support Representative - Part Time
Posted 2025-09-12
Remote, USA
Full Time
Immediate Start
Role Snapshot:Position: Technical Support Representative - Part TimeLocation: RemoteCompany: PathremotenetwfhCompensation: a competitive salaryStart Date: Immediate openings available
Description:
• Respond to customer's requests for IT technical services, answering questions on the function and use of products within a call center environment.
• Strong hardware and software troubleshooting ability.
• Able to multi-task in a fast-paced high-pressure environment.
• Speaks positively about systems, products, services, company, community, and staff.
• Apply understanding and knowledge of information systems products and services to assist customers on technical matters.
• Apply high level customer service techniques for every request.
• Recognize research, isolate, and resolve information system problems.
• Recognize customer's problems that should be escalated to the next level for resolution following established protocols.
• Maintain up-to-date knowledge of products and customer entitlement options to provide proper information to customers.
Requirements:
• Experience working in technical support and/or education in IT.
• Experience using and supporting iOS, Android, Microsoft Windows 7, Windows 10, Microsoft Office 2010 - 2013, hardware, local and network printers, Outlook, Outlook 365, Cisco VPN and antivirus.
• Experience troubleshooting wireless connections.
• Advance knowledge of Networking.
• Ability to utilize various databases consecutively with good typing skills.
• 1-3 years of customer service experience, preferred
Benefits: Apply Job!
Take the Next StepAre you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Description:
• Respond to customer's requests for IT technical services, answering questions on the function and use of products within a call center environment.
• Strong hardware and software troubleshooting ability.
• Able to multi-task in a fast-paced high-pressure environment.
• Speaks positively about systems, products, services, company, community, and staff.
• Apply understanding and knowledge of information systems products and services to assist customers on technical matters.
• Apply high level customer service techniques for every request.
• Recognize research, isolate, and resolve information system problems.
• Recognize customer's problems that should be escalated to the next level for resolution following established protocols.
• Maintain up-to-date knowledge of products and customer entitlement options to provide proper information to customers.
Requirements:
• Experience working in technical support and/or education in IT.
• Experience using and supporting iOS, Android, Microsoft Windows 7, Windows 10, Microsoft Office 2010 - 2013, hardware, local and network printers, Outlook, Outlook 365, Cisco VPN and antivirus.
• Experience troubleshooting wireless connections.
• Advance knowledge of Networking.
• Ability to utilize various databases consecutively with good typing skills.
• 1-3 years of customer service experience, preferred
Benefits: Apply Job!
Take the Next StepAre you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.