Aetna Work From Home Customer Service Representative
Posted 2025-09-12
Remote, USA
Full Time, Part Time
Immediate Start
Aetna, a subsidiary of CVS Health, is a leading diversified health care benefits company serving an estimated 44 million people. Through its many businesses, including medical, pharmacy, dental, behavioral health, and group life and disability plans, Aetna aims to build a healthier world by improving the quality, affordability, and accessibility of health care.
Job Title: Aetna Work From Home Customer Service Representative
Job Summary: As a Work From Home Customer Service Representative at Aetna, you will play a pivotal role in delivering exceptional customer service experiences to our members. You will handle inquiries, resolve issues, and provide information related to health care benefits and services, ensuring the highest level of satisfaction and support.
Key Responsibilities:
Respond to incoming calls and emails from members promptly and professionallyIdentify and assess customers needs to achieve resolution in a timely mannerProvide accurate information on Aetna products, services, and policiesProcess transactions and update member accounts with precision and attention to detailCollaborate with internal teams to address complex inquiries or escalated issuesRequired Skills and Qualifications:
Excellent communication skills, both verbal and writtenStrong customer service orientation with a passion for helping othersAbility to multitask in a fast-paced environment while maintaining composureProficiency in navigating computer systems and using relevant software applicationsAdaptability to remote work and willingness to adhere to established policies and proceduresExperience:
Previous experience in customer service or a related field preferredFamiliarity with health insurance terminology is a plusWorking Hours: This is a full-time position with flexible scheduling options available.
Knowledge, Skills, and Abilities:
Knowledge of health care benefits and insurance industry practicesAbility to empathize with customers and de-escalate tense situations effectivelyStrong problem-solving skills and attention to detailAbility to work independently and collaboratively in a remote team environmentBenefits:
Competitive salary with performance-based incentivesComprehensive benefits package, including medical, dental, and vision coveragePaid time off and holiday payOpportunities for career growth and developmentWhy Join Aetna: Joining Aetna means becoming part of a dynamic team dedicated to improving health care outcomes for millions of individuals and families across the country. With a commitment to innovation, diversity, and community engagement, Aetna offers a supportive work environment where employees can thrive professionally and personally.
How to Apply: Interested candidates can apply online through the Aetna Careers website.
Job Title: Aetna Work From Home Customer Service Representative
Job Summary: As a Work From Home Customer Service Representative at Aetna, you will play a pivotal role in delivering exceptional customer service experiences to our members. You will handle inquiries, resolve issues, and provide information related to health care benefits and services, ensuring the highest level of satisfaction and support.
Key Responsibilities:
Respond to incoming calls and emails from members promptly and professionallyIdentify and assess customers needs to achieve resolution in a timely mannerProvide accurate information on Aetna products, services, and policiesProcess transactions and update member accounts with precision and attention to detailCollaborate with internal teams to address complex inquiries or escalated issuesRequired Skills and Qualifications:
Excellent communication skills, both verbal and writtenStrong customer service orientation with a passion for helping othersAbility to multitask in a fast-paced environment while maintaining composureProficiency in navigating computer systems and using relevant software applicationsAdaptability to remote work and willingness to adhere to established policies and proceduresExperience:
Previous experience in customer service or a related field preferredFamiliarity with health insurance terminology is a plusWorking Hours: This is a full-time position with flexible scheduling options available.
Knowledge, Skills, and Abilities:
Knowledge of health care benefits and insurance industry practicesAbility to empathize with customers and de-escalate tense situations effectivelyStrong problem-solving skills and attention to detailAbility to work independently and collaboratively in a remote team environmentBenefits:
Competitive salary with performance-based incentivesComprehensive benefits package, including medical, dental, and vision coveragePaid time off and holiday payOpportunities for career growth and developmentWhy Join Aetna: Joining Aetna means becoming part of a dynamic team dedicated to improving health care outcomes for millions of individuals and families across the country. With a commitment to innovation, diversity, and community engagement, Aetna offers a supportive work environment where employees can thrive professionally and personally.
How to Apply: Interested candidates can apply online through the Aetna Careers website.