Insurance Customer Service Representative
Posted 2025-09-12
Remote, USA
Full Time
Immediate Start
Job Highlights:Location: RemoteCompensation: a competitive salaryCompany: PathremotenetwfhStart Date: Immediate openings availablePosition: Insurance Customer Service Representative
Description:
• Answer phones to respond to general customer inquiries, invoice questions, payment information, customer change requests, and customer complaints.
• Project a professional company image through phone interaction.
• Answer high call volume and respond to requests promptly.
• Identify, research, and resolve issues using AS400, Salesforce, Mitel, Microsoft, and other applications and resources.
• Research billing issues with a working knowledge of primary billing ledgers.
• Process insurance endorsements, such as adding or removing vehicles from a policy, changing insurance coverages, and other transactions.
• Process credit card and check payments.
• Provide product/service information and offer add-on products.
• Articulate information or direction to a customers level of understanding.
• De-escalate complaints or concerns.
• Follow-up on inquiries not immediately resolved.
• Show empathy while providing one-call resolution.
• Maintain expected performance levels and meet or exceed KPIs.
• Complete other duties as assigned.
Requirements:
• High school diploma or equivalent.
• Proficient reading, writing, and math skills.
• Bilingual (English/Spanish) preferred.
• Must be able to work flexible schedules.
• Minimum one year of Call Center experience or two years in Customer Service.
• Computer literate with the ability to learn customer service software applications.
• Candidate bilingual in both English and Spanish strongly preferred.
• Demonstrate superb phone and soft skills, including active listening, independent problem-solving, and responding professionally and compassionately.
• Navigate between multiple screens, databases, and complex data entry applications while engaging the customer on the call.
• Exhibit excellent oral and written communication skills concisely.
• Demonstrate organizational and prioritizing discipline.
• Adapt and adhere to policies and procedures.
• Present attributes of a team player committed to growth and development.
• Basic level Microsoft Office and Outlook.
• Data Entry and proficient keyboard skills.
Benefits:
• Health Insurance
• Dental
• Vision
• Paid Vacation
• Disability Insurance
• Employer Matching 401(k) Program Apply Job!
Take the Next StepAre you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Description:
• Answer phones to respond to general customer inquiries, invoice questions, payment information, customer change requests, and customer complaints.
• Project a professional company image through phone interaction.
• Answer high call volume and respond to requests promptly.
• Identify, research, and resolve issues using AS400, Salesforce, Mitel, Microsoft, and other applications and resources.
• Research billing issues with a working knowledge of primary billing ledgers.
• Process insurance endorsements, such as adding or removing vehicles from a policy, changing insurance coverages, and other transactions.
• Process credit card and check payments.
• Provide product/service information and offer add-on products.
• Articulate information or direction to a customers level of understanding.
• De-escalate complaints or concerns.
• Follow-up on inquiries not immediately resolved.
• Show empathy while providing one-call resolution.
• Maintain expected performance levels and meet or exceed KPIs.
• Complete other duties as assigned.
Requirements:
• High school diploma or equivalent.
• Proficient reading, writing, and math skills.
• Bilingual (English/Spanish) preferred.
• Must be able to work flexible schedules.
• Minimum one year of Call Center experience or two years in Customer Service.
• Computer literate with the ability to learn customer service software applications.
• Candidate bilingual in both English and Spanish strongly preferred.
• Demonstrate superb phone and soft skills, including active listening, independent problem-solving, and responding professionally and compassionately.
• Navigate between multiple screens, databases, and complex data entry applications while engaging the customer on the call.
• Exhibit excellent oral and written communication skills concisely.
• Demonstrate organizational and prioritizing discipline.
• Adapt and adhere to policies and procedures.
• Present attributes of a team player committed to growth and development.
• Basic level Microsoft Office and Outlook.
• Data Entry and proficient keyboard skills.
Benefits:
• Health Insurance
• Dental
• Vision
• Paid Vacation
• Disability Insurance
• Employer Matching 401(k) Program Apply Job!
Take the Next StepAre you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.